Shipping information

Where we ship from

All orders are fulfilled and shipped from within the United States. Our fulfillment network operates across multiple locations in six US states, with our primary warehouse in Denver, Colorado.

Shipping options

Free standard shipping is available on all subscription orders. One-time purchases qualify for Priority Express Shipping only.

Delivery estimates begin from the date your order ships. Actual delivery times may vary based on your location and carrier conditions.

Where we ship

We currently ship to the contiguous United States (48 states). We do not ship to Alaska, Hawaii, US territories, PO Boxes, or international addresses at this time.

Order tracking

Every order includes tracking. Once your order ships, you will receive an email with your tracking number. Please allow 1-2 business days after shipment for tracking information to update.

If your tracking has not updated after 3 business days, contact us at hello@trytend.co and we will look into it.

Subscription orders

Subscription orders ship automatically based on your selected frequency. You will receive a shipping confirmation email each time an order ships. You can pause, skip, or cancel your subscription at any time from your account.

If you need to change your shipping address, update it in your account before your next order processes.

Lost or damaged packages

If your package is lost in transit, marked as delivered but not received, or arrives damaged, contact us within 30 days of the estimated delivery date at hello@trytend.co. We will either reship your order or issue a full refund.

Please include your order number and any photos of damage when reaching out.